Refund and Returns Policy

Effective Date: November 17, 2025
Website: https://foods24x7.in

At Foods24x7, customer satisfaction and product quality are our top priorities. Due to the nature of our products, we do not offer refunds or returns except in specific situations mentioned below.

1. Eligibility for Refund or Replacement

A refund or replacement is provided only if:

• The product you received is damaged
• The product delivered is incorrect (wrong item)

No other reasons are accepted for refunds, exchanges, or cancellations once an order is placed.

2. Reporting a Problem

Any issue must be reported within 24 hours of receiving the order. Reports made after this time cannot be accepted.

You must provide:

• Order ID
• Clear photos of the damaged or incorrect product
• Unboxing video (if available)

3. Products Not Eligible for Refund

The following are strictly non-refundable:

• Opened or used products
• Products damaged due to customer handling
• Perishable items not stored properly after delivery
• Orders placed by mistake
• Customer preference issues (taste, size, quantity, etc.)

4. Replacement or Refund Process

Once we verify your claim, we will provide one of the following:

• Replacement shipment of the same item
• Refund to your original payment method if replacement is not possible

Verification may take 1–3 business days.

5. Order Cancellations

Orders cannot be cancelled once they are processed or shipped. Cancellation requests made after dispatch cannot be accepted under any circumstances.

6. Contact Us for Refund Support

If you believe you are eligible for a refund or replacement, contact our support team: